predictive dialling
You might be interested in: multimedia computer telephony integration VoIP messaging SMS Voice Over IP blending technology e-mail crm voice mail ACD automatic call distributionMX Digital - Automatic Call Distribution UK (ACD)
http://www.mxdigital.co.uk MX Digital provide multi-media contact centre solutions. We work as an advisor to customers to support and advise them on any technology or solution within their contact centre. We can develop and int[..]